Journal of Service Research
Overview
The Journal of Service Research is a leading scholarly publication dedicated to advancing the understanding and practice of service research. It publishes high-quality, innovative research that explores various aspects of service, including service marketing, service operations, service design, and service management. The journal serves as a valuable resource for academics, practitioners, and policymakers seeking to enhance service delivery and customer experiences in diverse industries.
Details
Details
Abbr.
J Serv Res
Publisher
Sage Publications
Start
1998
End
Continuing
Frequency
Quarterly
p-ISSN
1094-6705
e-ISSN
1552-7379
Country
United States
Language
English
Metrics
Metrics
h-index / Ranks: 1452
148
SJR / Ranks: 267
4948
CiteScore / Ranks: 482
17.20
Recent Articles
1.
Danatzis I, Moller-Herm J
J Serv Res
. 2024 Apr;
26(3):459-475.
PMID: 38603395
Service encounters nowadays are increasingly characterized by customer-to-customer (C2C) interactions where customers regularly become targets of other customers' misbehavior. Although previous research provides initial evidence of the contagiousness of such...
2.
Roschk H, Hosseinpour M, Breitsohl J
J Serv Res
. 2023 Sep;
26(4):614-635.
PMID: 37771800
The social nature of customer experiences creates complex and potentially detrimental dynamics in failure situations, such as when other customers side with the complainer or the firm. The present research...
3.
Schaefers T, Moser R, Narayanamurthy G
J Serv Res
. 2018 Oct;
21(4):421-437.
PMID: 30333688
One key challenge for consumers at the base of the pyramid (BoP) is access to products that could transform their livelihood, leading to nonconsumption as the dominant pattern. Previous studies...
4.
Castaldi C, Giarratana M
J Serv Res
. 2018 Jul;
21(3):353-364.
PMID: 30034214
This article analyzes the effects of diversification and brand breadth on firm performance for professional service firms (PSFs). The research aim is two-fold. First, we test whether moving into products...
5.
Helkkula A, Kowalkowski C, Tronvoll B
J Serv Res
. 2018 Jul;
21(3):284-301.
PMID: 30034213
Service innovation is a key source of competitive differentiation across firms and markets. Despite growing attention from practitioners and academics alike, systematic scholarly inquiry into service innovation's diverse theoretical foundations...
6.
Aspara J, Klein J, Luo X, Tikkanen H
J Serv Res
. 2018 May;
21(2):249-262.
PMID: 29706764
We conduct a systematic exploratory investigation of the effects of firms' existing service productivity on the success of their new service innovations. Although previous research extensively addresses service productivity and...
7.
Raassens N, Haans H
J Serv Res
. 2017 Oct;
20(3):322-334.
PMID: 29046609
The Net Promoter Score (NPS) is, according to Reichheld, the single most reliable indicator of company growth, and many companies use this recommendation-based technique for measuring customer loyalty. Despite its...