Scott J Behson
Overview
Explore the profile of Scott J Behson including associated specialties, affiliations and a list of published articles.
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3
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24
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Recent Articles
1.
Scotti D, Harmon J, Behson S
J Health Hum Serv Adm
. 2009 Oct;
32(2):195-234.
PMID: 19803115
This study assesses the importance of customer-contact intensity at the service encounter level as a determinant of service quality assessments. Using data from the U.S. Department of Veterans Affairs, it...
2.
Scotti D, Harmon J, Behson S
J Healthc Manag
. 2007 Apr;
52(2):109-24.
PMID: 17447538
Healthcare managers must deliver high-quality patient services that generate highly satisfied and loyal customers. In this article, we examine how a high-involvement approach to the work environment of healthcare employees...
3.
Behson S
J Occup Health Psychol
. 2002 Oct;
7(4):324-41.
PMID: 12396066
The purposes of this study are to (a) construct and validate a scale measuring informal work accommodations to family (IWAF), (b) test the moderating effect of IWAF on the relationship...