Understanding Psychosocial Barriers to Healthcare Technology Adoption: A Review of TAM Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology and UTAUT Frameworks

Overview

Journal Healthcare (Basel)

Specialty Health Services

Date 2025 Feb 13

PMID 39942440

Authors

Ann Thong Lee

R Kanesaraj Ramasamy

Anusuyah Subbarao

Affiliations

Soon will be listed here.

Abstract

Leveraging healthcare technology improves human development and well-being. However, adoption is frequently delayed by behavioural and psychological barriers, such as perceived usefulness, trust, and organisational readiness. This review examines the suitability of the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Acceptance Model (TAM) frameworks in healthcare settings, focusing on behavioural, educational, and psychological factors that influence technology adoption. A total of 20 peer-reviewed articles from 2019 to 2024 were examined. The review identified significant organisational and psychological obstacles, including a lack of trust, inadequate training, and organisational support. While the UTAUT provided a more comprehensive viewpoint, it needed to be modified to include context-specific factors, including trust, facilitating circumstances, and educational interventions. Meanwhile, the TAM's emphasis on perceived usefulness and ease of use was shown to be insufficient for dealing with complex healthcare situations. Interventions targeting stakeholders' organisational and psychological preparation and educational strategies are essential to overcoming resistance and enhancing trust. Future research should look into integrative frameworks incorporating behavioural, psychological, and instructional tactics to improve the use of technology in healthcare.

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