Prehospital Emergency Care Patient Satisfaction Scale [PECPSS] for Care Provided by Emergency Medical Teams: Scale Development and Validation

Overview

Journal AIMS Public Health

Specialty Public Health

Date 2023 Apr 17

PMID 37063348

Authors

Junpei Haruna

Nobuyasu Hayasaka

Yukiko Taguchi

Saori Muranaka

Sachi Niiyama

Hirotoshi Inamura

Shuji Uemura

Keigo Sawamoto

Hirotoshi Mizuno

Nobuaki Himuro

Eichi Narimatsu

Affiliations

Soon will be listed here.

Abstract

The purpose of this study was to develop and validate an emergency medical technician (EMT) care patient satisfaction scale to measure patient satisfaction with prehospital emergency care. To date, patient satisfaction surveys of EMTs have been performed subjectively, e using each facility's questionnaire, without the use of a validated patient satisfaction scale. However, no specific scale has been devised to assess patient satisfaction with EMTs. The study population comprised patients who used an ambulance between November 2020 and May 2021 (N = 202). A survey instrument was administered to participants who provided informed consent. In the process of validating the patient satisfaction scale, an exploratory factor analysis (EFA) of construct validity was performed. The results of the EFA showed a factor structure consisting of five factors: "teamwork", "explanation and communication", "physical treatment and psychological support", "quickness of transport", and "environment in the ambulance". In addition, domain and summary scores showed good internal reliability (Cronbach's range = 0.82-0.94). The patient satisfaction scale developed in this study was designed and validated considering the role of EMTs and patients' needs for prehospital care. This scale may be useful in the development of assessments and interventions to improve patient satisfaction with EMTs.

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