A Simple Framework for Complex System Improvement

Overview

Journal Am J Med Qual

Date 2014 Apr 12

PMID 24723664

Citations 12

Authors

Sally Kraft

Pascale Carayon

Jennifer Weiss

Nancy Pandhi

Affiliations

Soon will be listed here.

Abstract

The need to rapidly improve health care value is unquestioned, but the means to accomplish this task is unknown. Improving performance at the level of the health care organization frequently involves multiple interventions, which must be coordinated and sequenced to fit the specific context. Those responsible for achieving large-scale improvements are challenged by the lack of a framework to describe and organize improvement strategies. Drawing from the fields of health services, industrial engineering, and organizational behavior, a simple framework was developed and has been used to guide and evaluate improvement initiatives at an academic health center. The authors anticipate that this framework will be helpful for health system leaders responsible for improving health care quality.

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