Developing Effective Measurement Tools: a Case Study of the Consumer Emergency Care Satisfaction Scale

Overview

Journal J Nurs Care Qual

Specialty Nursing

Date 1995 Jan 1

PMID 7881117

Citations 4

Authors

B A Davis

H A Bush

Affiliations

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Abstract

Development of valid and reliable instruments to assist nurse researchers and clinicians in meeting the needs of consumers is an avenue toward continuous quality improvement (CQI). This article explains validity and reliability and the process of constructing a valid and reliable scale. The development of the Consumer Emergency Care Satisfaction Scale, a measure of quality nursing care in the emergency department, is used as the example.

Citing Articles

Satisfaction among non-conveyed patients and significant others when discharged at the scene by the ambulance service: an exploratory cross-sectional survey.

Larsson G, Dagerhem A, Wihlborg J, Rantala A BMC Emerg Med. 2022; 22(1):100.

PMID: 35672702 PMC: 9171931. DOI: 10.1186/s12873-022-00659-9.

Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing.

Haruna J, Minamoto N, Shiromaru M, Taguchi Y, Makino N, Kanda N Healthcare (Basel). 2022; 10(3).

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Translation, adaptation and testing of an emergency care satisfaction scale in Swedish pediatric emergency departments.

Wennick A, Schoug D, Ekwall A, Axelsson M BMC Pediatr. 2021; 21(1):486.

PMID: 34727922 PMC: 8564961. DOI: 10.1186/s12887-021-02961-0.

Patient satisfaction with prehospital emergency care following a hip fracture: a prospective questionnaire-based study.

Larsson G, Stromberg U, Rogmark C, Nilsdotter A BMC Nurs. 2018; 17:38.

PMID: 30127665 PMC: 6097315. DOI: 10.1186/s12912-018-0307-x.