How to Facilitate Peer Support - Learnings from the Development of a Peer Support Program for People with T2DM Via Instant Messaging Service to Improve Diabetes Self-management

Overview

Journal Front Clin Diabetes Healthc

Date 2025 Jan 21

PMID 39834648

Authors

Ursula Hemetek

Tatjana Aubram

Johanna Grublbauer

Elisabeth Hold

Affiliations

Soon will be listed here.

Abstract

This study explores the use of Instant Messaging Services (IMS) for peer support among individuals with Type 2 Diabetes Mellitus (T2DM). Leveraging the popularity of IMS within the affected age group, the DiabPeerS study implemented a peer support intervention aimed at improving long-term blood glucose levels (HbA1c) in a randomized controlled trial (RCT). This article describes the development and acceptance of the IMS intervention used in the DiabPeerS study. The intervention included a communication strategy and content designed for lay moderators to facilitate group interaction among people with Type 2 Diabetes mellitus (PWT2D). The intervention's acceptance was determined by conducting participant interviews, moderator meetings, and analysis of IMS chat protocols. Results indicate that the intervention was well-received, with participants engaging in meaningful exchange about diabetes self-management (DSM). However, those less familiar with online communication may benefit from preparational training and initial face-to-face meetings could enhance group cohesion. This research offers insights into the practical application of IMS for diabetes peer support, highlighting both its benefits and room for improvement.

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