A Survey of Conversational Agents and Their Applications for Self-Management of Chronic Conditions

Overview

Journal Proc COMPSAC

Date 2023 Sep 26

PMID 37750107

Authors

Min Sook Park

Paramita Basak Upama

Adib Ahmed Anik

Sheikh Iqbal Ahamed

Jake Luo

Shiyu Tian

Masud Rabbani

Hyungkyoung Oh

Affiliations

Soon will be listed here.

Abstract

Conversational agents have gained their ground in our daily life and various domains including healthcare. Chronic condition self-management is one of the promising healthcare areas in which conversational agents demonstrate significant potential to contribute to alleviating healthcare burdens from chronic conditions. This survey paper introduces and outlines types of conversational agents, their generic architecture and workflow, the implemented technologies, and their application to chronic condition self-management.

Citing Articles

Identifying Medical Concepts and Semantic Types in Lay Vocabularies of Health Consumers Who are Concerned with Diabetes on Social Media Using the UMLS and NLP.

Anik A, Upama P, Rabbani M, Tian S, Park M, Ahamed S Proc COMPSAC. 2024; 2024:862-869.

PMID: 39640180 PMC: 11619756. DOI: 10.1109/compsac61105.2024.00119.

References

Ferguson G, Quinn J, Horwitz C, Swift M, Allen J, Galescu L . Towards a Personal Health Management Assistant. J Biomed Inform. 2010; 43(5 Suppl):S13-S16. DOI: 10.1016/j.jbi.2010.05.014. View

Amith M, Lin R, Cunningham R, Wu Q, Savas L, Gong Y . Examining Potential Usability and Health Beliefs Among Young Adults Using a Conversational Agent for HPV Vaccine Counseling. AMIA Jt Summits Transl Sci Proc. 2020; 2020:43-52. PMC: 7233050. View

Bin Sawad A, Narayan B, Alnefaie A, Maqbool A, Mckie I, Smith J . A Systematic Review on Healthcare Artificial Intelligent Conversational Agents for Chronic Conditions. Sensors (Basel). 2022; 22(7). PMC: 9003264. DOI: 10.3390/s22072625. View

Fulmer R, Joerin A, Gentile B, Lakerink L, Rauws M . Using Psychological Artificial Intelligence (Tess) to Relieve Symptoms of Depression and Anxiety: Randomized Controlled Trial. JMIR Ment Health. 2018; 5(4):e64. PMC: 6315222. DOI: 10.2196/mental.9782. View

Des Jarlais D, Lyles C, Crepaz N . Improving the reporting quality of nonrandomized evaluations of behavioral and public health interventions: the TREND statement. Am J Public Health. 2004; 94(3):361-6. PMC: 1448256. DOI: 10.2105/ajph.94.3.361. View

Barlow J, Wright C, Sheasby J, Turner A, Hainsworth J . Self-management approaches for people with chronic conditions: a review. Patient Educ Couns. 2002; 48(2):177-87. DOI: 10.1016/s0738-3991(02)00032-0. View

Laranjo L, Dunn A, Tong H, Kocaballi A, Chen J, Bashir R . Conversational agents in healthcare: a systematic review. J Am Med Inform Assoc. 2018; 25(9):1248-1258. PMC: 6118869. DOI: 10.1093/jamia/ocy072. View

Kadariya D, Venkataramanan R, Yip H, Kalra M, Thirunarayanan K, Sheth A . kBot: Knowledge-enabled Personalized Chatbot for Asthma Self-Management. Proc Int Conf Smart Comput SMARTCOMP. 2020; 2019:138-143. PMC: 7432964. DOI: 10.1109/smartcomp.2019.00043. View

Chatterjee S, Davies M, Heller S, Speight J, Snoek F, Khunti K . Diabetes structured self-management education programmes: a narrative review and current innovations. Lancet Diabetes Endocrinol. 2017; 6(2):130-142. DOI: 10.1016/S2213-8587(17)30239-5. View

10.

Stein N, Brooks K . A Fully Automated Conversational Artificial Intelligence for Weight Loss: Longitudinal Observational Study Among Overweight and Obese Adults. JMIR Diabetes. 2018; 2(2):e28. PMC: 6238835. DOI: 10.2196/diabetes.8590. View

11.

Piau A, Crissey R, Brechemier D, Balardy L, Nourhashemi F . A smartphone Chatbot application to optimize monitoring of older patients with cancer. Int J Med Inform. 2019; 128:18-23. DOI: 10.1016/j.ijmedinf.2019.05.013. View

12.

Pinto M, Greenblatt A, Hickman R, Rice H, Thomas T, Clochesy J . Assessing the Critical Parameters of eSMART-MH: A Promising Avatar-Based Digital Therapeutic Intervention to Reduce Depressive Symptoms. Perspect Psychiatr Care. 2015; 52(3):157-68. DOI: 10.1111/ppc.12112. View

13.

Azzini I, Falavigna D, Giorgino T, Gretter R, Quaglini S, Rognoni C . Automated spoken dialog system for home care and data acquisition from chronic patients. Stud Health Technol Inform. 2003; 95:146-51. View

14.

Wilde M, Garvin S . A concept analysis of self-monitoring. J Adv Nurs. 2007; 57(3):339-50. DOI: 10.1111/j.1365-2648.2006.04089.x. View

15.

Ly K, Ly A, Andersson G . A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods. Internet Interv. 2018; 10:39-46. PMC: 6084875. DOI: 10.1016/j.invent.2017.10.002. View

16.

Mead N, Bower P . Patient-centred consultations and outcomes in primary care: a review of the literature. Patient Educ Couns. 2002; 48(1):51-61. DOI: 10.1016/s0738-3991(02)00099-x. View

17.

Bickmore T, Gruber A, Picard R . Establishing the computer-patient working alliance in automated health behavior change interventions. Patient Educ Couns. 2005; 59(1):21-30. DOI: 10.1016/j.pec.2004.09.008. View

18.

Fort M, Alvarado-Molina N, Pena L, Mendoza Montano C, Murrillo S, Martinez H . Barriers and facilitating factors for disease self-management: a qualitative analysis of perceptions of patients receiving care for type 2 diabetes and/or hypertension in San José, Costa Rica and Tuxtla Gutiérrez, Mexico. BMC Fam Pract. 2013; 14:131. PMC: 3846574. DOI: 10.1186/1471-2296-14-131. View

19.

Allouch M, Azaria A, Azoulay R . Conversational Agents: Goals, Technologies, Vision and Challenges. Sensors (Basel). 2021; 21(24). PMC: 8704682. DOI: 10.3390/s21248448. View

20.

Gardiner P, McCue K, Negash L, Cheng T, White L, Yinusa-Nyahkoon L . Engaging women with an embodied conversational agent to deliver mindfulness and lifestyle recommendations: A feasibility randomized control trial. Patient Educ Couns. 2017; 100(9):1720-1729. PMC: 5559098. DOI: 10.1016/j.pec.2017.04.015. View