Factors Affecting Satisfaction With Inpatient Services Among Adult Patients Admitted to Arba Minch General Hospital, Southern Ethiopia: A Mixed Method Study

Overview

Journal Health Serv Insights

Publisher Sage Publications

Specialty Health Services

Date 2023 Apr 17

PMID 37066111

Authors

Kebede Gemeda Sabo

Kusse Urmale Mare

Hailemariam Berhe

Haftu Berhe

Affiliations

Soon will be listed here.

Abstract

Previous studies on patient satisfaction in Ethiopia focused on satisfaction with nursing care and outpatient services. Therefore, this study aimed to assess factors affecting satisfaction with inpatient services among adult patients admitted to Arba Minch General Hospital, Southern Ethiopia. A mixed method cross-sectional study was conducted among randomly selected 462 admitted adult patients from March 7 to April 28, 2020. A standardized structured questionnaire and semi-structured interview guide were used to collect data. A total of 8 in-depth interviews were conducted to collect the qualitative data. SPSS version 20 was used to analyze the data, and a -value <.05 in the multivariable logistic regression was used to declare the statistical significance of the predictor variables. The qualitative data was analyzed thematically. In this study, 43.7% of patients were satisfied with the inpatient services they received. Urban residences (AOR 95% CI 1.67 [1.00, 2.80]), educational status (AOR 95% CI 3.41 [1.21, 9.64]), treatment outcome (AOR 95% CI 2.28 [1.65, 4.32]), use of meal service (AOR 95% CI 0.51 [0.30, 0.85]), and duration of hospital stay (AOR 95% CI 1.98 [1.18, 2.06]) were the predictors of satisfaction with inpatient services. Compared to previous studies, the level of satisfaction with inpatient services was relatively low.

Citing Articles

Maternal Satisfaction and Associated Factors with Postcesarean Section Pain Management: A Cross-Sectional Study.

Admass B, Diress F, Fentie D, Endalew N Anesthesiol Res Pract. 2024; 2024:4885678.

PMID: 39263186 PMC: 11390219. DOI: 10.1155/2024/4885678.

Patient satisfaction and associated factors with inpatient health services at public hospitals in Ethiopia: a systematic review and meta-analysis.

Alemu A, Bogale E, Bogale S, Desalew E, Andarge G, Seid K BMC Health Serv Res. 2024; 24(1):1042.

PMID: 39251989 PMC: 11385831. DOI: 10.1186/s12913-024-11552-5.

Becoming a Physician Who is a Good Communicator to Patients.

Hu X Health Serv Insights. 2023; 16:11786329231177799.

PMID: 37256094 PMC: 10226321. DOI: 10.1177/11786329231177799.

References

Ahmed T, Assefa N, Demisie A, Kenay A . Levels of adult patients' satisfaction with nursing care in selected public hospitals in ethiopia. Int J Health Sci (Qassim). 2015; 8(4):371-9. PMC: 4350891. View

DallOglio I, Nicolo R, Di Ciommo V, Bianchi N, Ciliento G, Gawronski O . A systematic review of hospital foodservice patient satisfaction studies. J Acad Nutr Diet. 2015; 115(4):567-84. DOI: 10.1016/j.jand.2014.11.013. View

Melese T, Gebrehiwot Y, Bisetegne D, Habte D . Assessment of client satisfaction in labor and delivery services at a maternity referral hospital in Ethiopia. Pan Afr Med J. 2014; 17:76. PMC: 4085898. DOI: 10.11604/pamj.2014.17.76.3189. View

Chen H, Li M, Wang J, Xue C, Ding T, Nong X . Factors influencing inpatients' satisfaction with hospitalization service in public hospitals in Shanghai, People's Republic of China. Patient Prefer Adherence. 2016; 10:469-77. PMC: 4831604. DOI: 10.2147/PPA.S98095. View

Sharew N, Bizuneh H, Assefa H, Habtewold T . Investigating admitted patients' satisfaction with nursing care at Debre Berhan Referral Hospital in Ethiopia: a cross-sectional study. BMJ Open. 2018; 8(5):e021107. PMC: 5961596. DOI: 10.1136/bmjopen-2017-021107. View

Bursac Z, Gauss C, Williams D, Hosmer D . Purposeful selection of variables in logistic regression. Source Code Biol Med. 2008; 3:17. PMC: 2633005. DOI: 10.1186/1751-0473-3-17. View

Otani K, Waterman B, Faulkner K, Boslaugh S, Burroughs T, Dunagan W . Patient satisfaction: focusing on "excellent". J Healthc Manag. 2009; 54(2):93-102. View

Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T . Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care. 2002; 11(4):335-9. PMC: 1757991. DOI: 10.1136/qhc.11.4.335. View

Ameryoun A, Pourtaghi G, Yahaghi E, Heidari S, Bahadori M, Ebrahimnia M . Outpatient and inpatient services satisfaction in Iranian military hospitals. Iran Red Crescent Med J. 2014; 15(9):843-7. PMC: 3929822. DOI: 10.5812/ircmj.12665. View

10.

Aragon S, Gesell S . A patient satisfaction theory and its robustness across gender in emergency departments: a multigroup structural equation modeling investigation. Am J Med Qual. 2004; 18(6):229-41. DOI: 10.1177/106286060301800603. View

11.

Obi I, Ndu A, Agu K, Omotowo B, Agunwa C, Idoko A . Patient satisfaction with services at a tertiary hospital in south-east Nigeria. Malawi Med J. 2019; 30(4):270-275. PMC: 6863408. DOI: 10.4314/mmj.v30i4.10. View

12.

Meng R, Li J, Zhang Y, Yu Y, Luo Y, Liu X . Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals. Int J Environ Res Public Health. 2018; 15(4). PMC: 5923811. DOI: 10.3390/ijerph15040769. View

13.

Bradley E, Hartwig K, Rowe L, Cherlin E, Pashman J, Wong R . Hospital quality improvement in Ethiopia: a partnership-mentoring model. Int J Qual Health Care. 2008; 20(6):392-9. DOI: 10.1093/intqhc/mzn042. View

14.

Woldeyohanes T, Woldehaimanot T, Kerie M, Mengistie M, Yesuf E . Perceived patient satisfaction with in-patient services at Jimma University Specialized Hospital, Southwest Ethiopia. BMC Res Notes. 2015; 8:285. PMC: 4487793. DOI: 10.1186/s13104-015-1179-8. View

15.

Prakash B . Patient satisfaction. J Cutan Aesthet Surg. 2011; 3(3):151-5. PMC: 3047732. DOI: 10.4103/0974-2077.74491. View

16.

Dansereau E, Masiye F, Gakidou E, Masters S, Burstein R, Kumar S . Patient satisfaction and perceived quality of care: evidence from a cross-sectional national exit survey of HIV and non-HIV service users in Zambia. BMJ Open. 2016; 5(12):e009700. PMC: 4710828. DOI: 10.1136/bmjopen-2015-009700. View

17.

Lv Y, Xue C, Ge Y, Ye F, Liu X, Liu Y . Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service. PLoS One. 2016; 11(3):e0151234. PMC: 4805190. DOI: 10.1371/journal.pone.0151234. View

18.

Marama T, Bayu H, Merga M, Binu W . Patient Satisfaction and Associated Factors among Clients Admitted to Obstetrics and Gynecology Wards of Public Hospitals in Mekelle Town, Ethiopia: An Institution-Based Cross-Sectional Study. Obstet Gynecol Int. 2018; 2018:2475059. PMC: 5816865. DOI: 10.1155/2018/2475059. View

19.

Anetakis Poulos G, Brodell R, Mostow E . Improving quality and patient satisfaction in dermatology office practice. Arch Dermatol. 2008; 144(2):263-5. DOI: 10.1001/archdermatol.2007.58. View

20.

Schoenfelder T, Klewer J, Kugler J . Determinants of patient satisfaction: a study among 39 hospitals in an in-patient setting in Germany. Int J Qual Health Care. 2011; 23(5):503-9. DOI: 10.1093/intqhc/mzr038. View