Triage Errors in Primary and Pre-Primary Care

Overview

Journal J Med Internet Res

Publisher JMIR Publications

Specialty Medical Informatics

Date 2022 Jun 24

PMID 35749166

Authors

Hai Nguyen

Andras Meczner

Krista Burslam-Dawe

Benedict Hayhoe

Affiliations

Soon will be listed here.

Abstract

Triage errors are a major concern in health care due to resulting harmful delays in treatments or inappropriate allocation of resources. With the increasing popularity of digital symptom checkers in pre-primary care settings, and amid claims that artificial intelligence outperforms doctors, the accuracy of triage by digital symptom checkers is ever more scrutinized. This paper examines the context and challenges of triage in primary care, pre-primary care, and emergency care, as well as reviews existing evidence on the prevalence of triage errors in all three settings. Implications for development, research, and practice are highlighted, and recommendations are made on how digital symptom checkers should be best positioned.

Citing Articles

Evolution of the "Internet Plus Health Care" Mode Enabled by Artificial Intelligence: Development and Application of an Outpatient Triage System.

Yang L, Pang J, Zuo S, Xu J, Jin W, Zuo F J Med Internet Res. 2024; 26:e51711.

PMID: 39476375 PMC: 11561436. DOI: 10.2196/51711.

Online Symptom Checkers: Recommendations for a Vignette-Based Clinical Evaluation Standard.

Painter A, Hayhoe B, Riboli-Sasco E, El-Osta A J Med Internet Res. 2022; 24(10):e37408.

PMID: 36287594 PMC: 9647454. DOI: 10.2196/37408.

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