[Untact Visit Service Development Based on an Application Reflecting the Circumstances During COVID-19: Focusing on Utilization in the Pediatric Intensive Care Units]

Overview

Journal J Korean Acad Nurs

Specialty Nursing

Date 2021 Nov 5

PMID 34737250

Citations 4

Authors

Dahae Woo

Hanui Yu

Hyo Jin Kim

Minyoung Choi

Dong Hee Kim

Affiliations

Soon will be listed here.

Abstract

Purpose: This study aimed to develop an untact visit service based on an application that can be utilized in the pediatric intensive care unit (PICU) during COVID-19.

Methods: This study adopted the double diamond process of service design comprising the discovery, defining, and development stages.

Results: We developed an untact visit service based on an application that considered the child's status, schedule, photo, and video messages, and so on. Moreover, we derived a service flow regarding the required roles and the type of flow shown between each stakeholder.

Conclusion: Considering the ongoing pandemic, the untact visit service is designed to increase rapport and participation of parents, share the child's information in real-time, and provide one-stop service without increasing healthcare providers' work. It will be a useful visit service that can be applied and evaluated in various hospital settings and the PICU.

Citing Articles

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