Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic: The Role of Voice Technology

Overview

Journal J Med Internet Res

Publisher JMIR Publications

Specialty Medical Informatics

Date 2021 May 17

PMID 33999834

Citations 18

Authors

Tomasz Jadczyk

Wojciech Wojakowski

Michal Tendera

Timothy D Henry

Gregory Egnaczyk

Satya Shreenivas

Affiliations

Soon will be listed here.

Abstract

Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.

Citing Articles

Identification of Use Cases, Target Groups, and Motivations Around Adopting Smart Speakers for Health Care and Social Care Settings: Scoping Review.

Merkel S, Schorr S JMIR AI. 2025; 4:e55673.

PMID: 39804689 PMC: 11773277. DOI: 10.2196/55673.

Data Ownership in the AI-Powered Integrative Health Care Landscape.

Liu S, Guo L JMIR Med Inform. 2024; 12:e57754.

PMID: 39560980 PMC: 11615554. DOI: 10.2196/57754.

Influence of immunological awareness on enhancing the overall complying with health instructions and necessary vaccines during epidemics and pandemics.

Almansour Z Hum Vaccin Immunother. 2024; 20(1):2406066.

PMID: 39314074 PMC: 11423657. DOI: 10.1080/21645515.2024.2406066.

Harnessing Artificial Intelligence for the Detection and Management of Colorectal Cancer Treatment.

Jacob M, Reddy R, Garcia R, Reddy A, Khemka S, Roghani A Cancer Prev Res (Phila). 2024; 17(11):499-515.

PMID: 39077801 PMC: 11534518. DOI: 10.1158/1940-6207.CAPR-24-0178.

Exploring the Practical Applications of Artificial Intelligence, Deep Learning, and Machine Learning in Maxillofacial Surgery: A Comprehensive Analysis of Published Works.

Czako L, Sufliarsky B, Simko K, Sovis M, Vidova I, Farska J Bioengineering (Basel). 2024; 11(7).

PMID: 39061761 PMC: 11274331. DOI: 10.3390/bioengineering11070679.

References

Koulaouzidis G, Charisopoulou D, Wojakowski W, Koulaouzidis A, Marlicz W, Jadczyk T . Telemedicine in cardiology in the time of coronavirus disease 2019: a friend that everybody needs. Pol Arch Intern Med. 2020; 130(6):559-561. DOI: 10.20452/pamw.15432. View

Shaw J, Rudzicz F, Jamieson T, Goldfarb A . Artificial Intelligence and the Implementation Challenge. J Med Internet Res. 2019; 21(7):e13659. PMC: 6652121. DOI: 10.2196/13659. View

Kumah-Crystal Y, Pirtle C, Whyte H, Goode E, Anders S, Lehmann C . Electronic Health Record Interactions through Voice: A Review. Appl Clin Inform. 2018; 9(3):541-552. PMC: 6051768. DOI: 10.1055/s-0038-1666844. View

Kowalska M, Gladys A, Kalanska-Lukasik B, Gruz-Kwapisz M, Wojakowski W, Jadczyk T . Readiness for Voice Technology in Patients With Cardiovascular Diseases: Cross-Sectional Study. J Med Internet Res. 2020; 22(12):e20456. PMC: 7775197. DOI: 10.2196/20456. View

Palanica A, Flaschner P, Thommandram A, Li M, Fossat Y . Physicians' Perceptions of Chatbots in Health Care: Cross-Sectional Web-Based Survey. J Med Internet Res. 2019; 21(4):e12887. PMC: 6473203. DOI: 10.2196/12887. View

Kucharski A, Russell T, Diamond C, Liu Y, Edmunds J, Funk S . Early dynamics of transmission and control of COVID-19: a mathematical modelling study. Lancet Infect Dis. 2020; 20(5):553-558. PMC: 7158569. DOI: 10.1016/S1473-3099(20)30144-4. View

Alagha E, Helbing R . Evaluating the quality of voice assistants' responses to consumer health questions about vaccines: an exploratory comparison of Alexa, Google Assistant and Siri. BMJ Health Care Inform. 2019; 26(1). PMC: 10410977. DOI: 10.1136/bmjhci-2019-100075. View

Nobles A, Leas E, Caputi T, Zhu S, Strathdee S, Ayers J . Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants. NPJ Digit Med. 2020; 3:11. PMC: 6989668. DOI: 10.1038/s41746-019-0215-9. View

Greenhalgh T, Koh G, Car J . Covid-19: a remote assessment in primary care. BMJ. 2020; 368:m1182. DOI: 10.1136/bmj.m1182. View

10.

Schulman K, Richman B . Toward an Effective Innovation Agenda. N Engl J Med. 2019; 380(10):900-901. DOI: 10.1056/NEJMp1812460. View

11.

Ignatowicz A, Atherton H, Bernstein C, Bryce C, Court R, Sturt J . Internet videoconferencing for patient-clinician consultations in long-term conditions: A review of reviews and applications in line with guidelines and recommendations. Digit Health. 2019; 5:2055207619845831. PMC: 6495459. DOI: 10.1177/2055207619845831. View

12.

Maor E, Perry D, Mevorach D, Taiblum N, Luz Y, Mazin I . Vocal Biomarker Is Associated With Hospitalization and Mortality Among Heart Failure Patients. J Am Heart Assoc. 2020; 9(7):e013359. PMC: 7428646. DOI: 10.1161/JAHA.119.013359. View

13.

Miner A, Milstein A, Schueller S, Hegde R, Mangurian C, Linos E . Smartphone-Based Conversational Agents and Responses to Questions About Mental Health, Interpersonal Violence, and Physical Health. JAMA Intern Med. 2016; 176(5):619-25. PMC: 4996669. DOI: 10.1001/jamainternmed.2016.0400. View

14.

Palanica A, Thommandram A, Lee A, Li M, Fossat Y . Do you understand the words that are comin outta my mouth? Voice assistant comprehension of medication names. NPJ Digit Med. 2019; 2:55. PMC: 6586879. DOI: 10.1038/s41746-019-0133-x. View

15.

Mekyska J, Galaz Z, Kiska T, Zvoncak V, Mucha J, Smekal Z . Quantitative Analysis of Relationship Between Hypokinetic Dysarthria and the Freezing of Gait in Parkinson's Disease. Cognit Comput. 2019; 10(6):1006-1018. PMC: 6294819. DOI: 10.1007/s12559-018-9575-8. View

16.

Kocaballi A, Quiroz J, Rezazadegan D, Berkovsky S, Magrabi F, Coiera E . Responses of Conversational Agents to Health and Lifestyle Prompts: Investigation of Appropriateness and Presentation Structures. J Med Internet Res. 2020; 22(2):e15823. PMC: 7055771. DOI: 10.2196/15823. View

17.

Cohen A, Mathews S, Ray Dorsey E, Bates D, Safavi K . Direct-to-consumer digital health. Lancet Digit Health. 2020; 2(4):e163-e165. DOI: 10.1016/S2589-7500(20)30057-1. View

18.

Cosentino D . Ten steps to building a successful telehealth program. Caring. 2009; 28(7):34-6, 38-9. View

19.

Haase C, Bearman M, Brodersen J, Hoeyer K, Risor T . 'You should see a doctor', said the robot: Reflections on a digital diagnostic device in a pandemic age. Scand J Public Health. 2020; 49(1):33-36. PMC: 7859581. DOI: 10.1177/1403494820980268. View

20.

Rose C . Am I Part of the Cure or Am I Part of the Disease? Keeping Coronavirus Out When a Doctor Comes Home. N Engl J Med. 2020; 382(18):1684-1685. DOI: 10.1056/NEJMp2004768. View