Empathy, Emotional Intelligence, and Communication in Nursing: The Moderating Effect of the Organizational Factors

Overview

Journal Rev Lat Am Enfermagem

Specialty Nursing

Date 2020 Aug 20

PMID 32813778

Citations 4

Authors

Maria Del Carmen Gimenez-Espert

Elena Castellano-Rioja

Vicente Javier Prado-Gasco

Affiliations

Soon will be listed here.

Abstract

Objective: to evaluate the relation and the moderating effect of the organizational factors on the attitudes towards communication, empathy, and emotional intelligence in the nurses.

Method: a cross-sectional study was conducted with a convenience sample of 268 nurses from Valencia, Spain. The attitudes towards communication were evaluated by means of the specifically designed instrument, those towards empathy with the Jefferson's Scale of Empathy for Nursing Students, and those towards emotional intelligence by means of the Trait Meta-Mood Scale, consisting of 24 items. The effect of the studied variables was assessed by means of ANOVA, multiple linear regression models were applied, and the moderating effect was analyzed using PROCESS.

Results: there are statistically significant differences based on the type on contract (permanent); and statistically significant differences were found in the cognitive dimension of the attitudes towards communication. Regarding the regression models, the perspective taking dimension of empathy was the main predictive variable tn the dimensions of the attitudes towards communication. Finally, a moderating effect of the type of contract was evidenced in the effect of emotional reparation over the cognitive dimension of the attitudes towards communication.

Conclusion: the organizational factors exert an influence on the attitudes towards communication, empathy, and emotional intelligence.

Citing Articles

Psychometric properties of the Chinese version of the nurses' attitudes towards communication with the patient scale among Chinese nurses.

Yue M, Chen Q, Liu Y, Cheng R, Zeng D BMC Nurs. 2024; 23(1):779.

PMID: 39443989 PMC: 11515601. DOI: 10.1186/s12912-024-02415-9.

Attitudes towards Communication in Nursing Students and Nurses: Are Social Skills and Emotional Intelligence Important?.

Sanchis-Gimenez L, Lacomba-Trejo L, Prado-Gasco V, Gimenez-Espert M Healthcare (Basel). 2023; 11(8).

PMID: 37107953 PMC: 10137617. DOI: 10.3390/healthcare11081119.

Nurse-patient communication strategies: A proposal of an educational video for Nursing students.

Pereira J, Silva N, Sampaio R, Ribeiro V, Carvalho E Rev Lat Am Enfermagem. 2023; 31:e3857.

PMID: 37075383 PMC: 10208633. DOI: 10.1590/1518-8345.6177.3857.

Profiling health professionals' personality traits, behaviour styles and emotional intelligence: a systematic review.

Louwen C, Reidlinger D, Milne N BMC Med Educ. 2023; 23(1):120.

PMID: 36803372 PMC: 9938999. DOI: 10.1186/s12909-023-04003-y.

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