Improving Patient Behavioral Consent Through Different Service Quality Dimensions: Assessing the Mediating Role of Patient Satisfaction

Overview

Journal Int J Environ Res Public Health

Publisher MDPI

Specialties Environmental Health
Public Health

Date 2019 Dec 1

PMID 31783526

Citations 8

Authors

Arif Jameel

Muhammad Asif

Abid Hussain

Jinsoo Hwang

Mussawar Hussain Bukhari

Sidra Mubeen

Insin Kim

Affiliations

Soon will be listed here.

Abstract

This study aimed to examine the impact of the five-dimensional health care service quality (SQ) on patient behavioral consent (PBC). This study further explored the mediating role of patient satisfaction (PS) on the SQ-PBC relationship. A survey questionnaire was used to collect the data from public sector hospitals situated in Bahawalpur division, Punjab, Pakistan. We used confirmatory factor analysis (CFA) and structural equation modeling (SEM) to test the hypotheses. This study found positive and significant relationships between SQ and PBC, SQ and PS, and PS and PBC. Our results further revealed that PS partially mediates the relationship between SQ and PBC. Our study offers a comprehensive theoretical framework of several service quality attributes (SQs) affecting patient behavioral consent (PBC) and patient satisfaction (PS) in health care institutions. Testing these above relationships via a mediation approach is novel and contributed to the current study on service quality.

Citing Articles

Patient satisfaction impact indicators from a psychosocial perspective.

Wang Y, Liu C, Wang P Front Public Health. 2023; 11:1103819.

PMID: 36908420 PMC: 9992178. DOI: 10.3389/fpubh.2023.1103819.

Factors influencing the health satisfaction of users of public health and medical institutions in South Korea.

Yoon K, Lee M Front Public Health. 2023; 10:1079347.

PMID: 36726630 PMC: 9884678. DOI: 10.3389/fpubh.2022.1079347.

Antecedents, Consequences, and the Role of Third Parties in the Trust Repair Process: Evidence Taken from Orthodontics.

Wu J, Talley P, Kuo K, Chen J Healthcare (Basel). 2022; 10(10).

PMID: 36292258 PMC: 9601550. DOI: 10.3390/healthcare10101811.

Determinants of Gender Disparity in Nutritional Intake among Children in Pakistan: Evidence from PDHS.

Shafiq A, Hussain A, Asif M, Jameel A, Sadiq S, Kanwel S Children (Basel). 2022; 9(1).

PMID: 35053635 PMC: 8774664. DOI: 10.3390/children9010007.

Patient Satisfaction with Pharmacist-Provided Health-Related Services in a Primary Care Clinic.

Jordan J, Wadsworth T, Robinson R, Hruza H, Paul A, OConnor S Pharmacy (Basel). 2021; 9(4).

PMID: 34842798 PMC: 8628912. DOI: 10.3390/pharmacy9040187.

References

Andaleeb S . Caring for children: a model of healthcare service quality in Bangladesh. Int J Qual Health Care. 2008; 20(5):339-45. DOI: 10.1093/intqhc/mzn024. View

Ahmed S, Tarique K, Arif I . Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector. Int J Health Care Qual Assur. 2017; 30(5):477-488. DOI: 10.1108/IJHCQA-01-2017-0004. View

Arasli H, Ekiz E, Katircioglu S . Gearing service quality into public and private hospitals in small islands: empirical evidence from Cyprus. Int J Health Care Qual Assur. 2008; 21(1):8-23. DOI: 10.1108/09526860810841129. View

Wagner D, Bear M . Patient satisfaction with nursing care: a concept analysis within a nursing framework. J Adv Nurs. 2008; 65(3):692-701. DOI: 10.1111/j.1365-2648.2008.04866.x. View

Cho W, Lee H, Kim C, Lee S, Choi K . The impact of visit frequency on the relationship between service quality and outpatient satisfaction: a South Korean study. Health Serv Res. 2004; 39(1):13-33. PMC: 1360992. DOI: 10.1111/j.1475-6773.2004.00213.x. View

Murphy J, Coster G . Issues in patient compliance. Drugs. 1998; 54(6):797-800. DOI: 10.2165/00003495-199754060-00002. View

Cardenas-Valladolid J, Martin-Madrazo C, Salinero-Fort M, Carrillo de-Santa Pau E, Abanades-Herranz J, De Burgos-Lunar C . Prevalence of adherence to treatment in homebound elderly people in primary health care: a descriptive, cross-sectional, multicentre study. Drugs Aging. 2010; 27(8):641-51. DOI: 10.2165/11537320-000000000-00000. View

Atinga R, Abekah-Nkrumah G, Domfeh K . Managing healthcare quality in Ghana: a necessity of patient satisfaction. Int J Health Care Qual Assur. 2011; 24(7):548-63. DOI: 10.1108/09526861111160580. View

Shafiq A, Hussain A, Asif M, Hwang J, Jameel A, Kanwel S . The Effect of "Women's Empowerment" on Child Nutritional Status in Pakistan. Int J Environ Res Public Health. 2019; 16(22). PMC: 6888433. DOI: 10.3390/ijerph16224499. View

10.

Manzoor F, Wei L, Asif M, Haq M, Rehman H . The Contribution of Sustainable Tourism toEconomic Growth and Employment in Pakistan. Int J Environ Res Public Health. 2019; 16(19). PMC: 6801594. DOI: 10.3390/ijerph16193785. View

11.

Badri M, Attia S, Ustadi A . Testing not-so-obvious models of healthcare quality. Int J Health Care Qual Assur. 2008; 21(2):159-74. DOI: 10.1108/09526860810859021. View

12.

Eiriz V, Figueiredo J . Quality evaluation in health care services based on customer-provider relationships. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2005; 18(6-7):404-12. DOI: 10.1108/09526860510619408. View

13.

Manzoor F, Wei L, Hussain A, Asif M, Shah S . Patient Satisfaction with Health Care Services; An Application of Physician's Behavior as a Moderator. Int J Environ Res Public Health. 2019; 16(18). PMC: 6765938. DOI: 10.3390/ijerph16183318. View

14.

Zineldin M . The quality of health care and patient satisfaction: an exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2006; 19(1):60-92. DOI: 10.1108/09526860610642609. View

15.

Glick P . How reliable are surveys of client satisfaction with healthcare services? Evidence from matched facility and household data in Madagascar. Soc Sci Med. 2008; 68(2):368-79. DOI: 10.1016/j.socscimed.2008.09.053. View

16.

Ramsaran-Fowdar R . The relative importance of service dimensions in a healthcare setting. Int J Health Care Qual Assur. 2008; 21(1):104-24. DOI: 10.1108/09526860810841192. View

17.

Andaleeb S, Millet I . Service experiences in hospitals in Bangladesh: are there gender inequities?. Int J Health Care Qual Assur. 2010; 23(6):591-606. DOI: 10.1108/09526861011060951. View

18.

Baron R, Kenny D . The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. J Pers Soc Psychol. 1986; 51(6):1173-82. DOI: 10.1037//0022-3514.51.6.1173. View

19.

Hussain A, Asif M, Jameel A, Hwang J . Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan. Int J Environ Res Public Health. 2019; 16(13). PMC: 6651288. DOI: 10.3390/ijerph16132340. View

20.

Ong M, Quah J, Ho A, Yap S, Edwin N, Ng Y . National population based survey on the prevalence of first aid, cardiopulmonary resuscitation and automated external defibrillator skills in Singapore. Resuscitation. 2013; 84(11):1633-6. DOI: 10.1016/j.resuscitation.2013.05.008. View