Promoting OPD Patient Satisfaction Through Different Healthcare Determinants: A Study of Public Sector Hospitals

Overview

Journal Int J Environ Res Public Health

Publisher MDPI

Specialties Environmental Health
Public Health

Date 2019 Oct 5

PMID 31581643

Citations 14

Authors

Abid Hussain

Muhammad Asif

Arif Jameel

Jinsoo Hwang

Noman Sahito

Shahida Kanwel

Affiliations

Soon will be listed here.

Abstract

Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts ( = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement.

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