Primer on Adult Patient Satisfaction in Perioperative Settings

Overview

Journal Perioper Med (Lond)

Publisher Biomed Central

Date 2019 Sep 25

PMID 31548883

Citations 11

Authors

Lily N Trinh

Michelle A Fortier

Zeev N Kain

Affiliations

Soon will be listed here.

Abstract

The topic of patient satisfaction has gained increasing importance over the past decade. Due to the impact of patient satisfaction on health care quality, understanding factors that predict satisfaction is vital. The purpose of this review is to examine the literature and identify factors related to patient perioperative satisfaction as well as predictive variables that, if modified, can enhance satisfaction scores of patients undergoing surgery. Our review reports that patient satisfaction scores are affected by modifiable factors such as clinician-patient communication, information provision to patients, and operational function of a hospital. Non-modifiable factors affecting patient satisfaction scores include patient demographics such as gender, age, and education. In order to enhance patient perioperative satisfaction, we suggest that anesthesiologists and surgeons focus their efforts on enhancing their communication skills and providing information that is appropriately tailored to the understanding of their patients.

Citing Articles

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Surgical Patients' Hospital Experience Scores: Neighborhood Context Conceptual Framework.

Kranjac A, Kranjac D, Fortier M, Patton P, Giafaglione B, Kain Z Ann Surg Open. 2023; 2(1):e037.

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