An Interview Study of the Care Manager Function-Opening the Door to Continuity of Care for Patients with Depression in Primary Care

Overview

Journal Nurs Open

Specialty Nursing

Date 2019 Aug 2

PMID 31367421

Citations 11

Authors

Camilla Udo

Irene Svenningsson

Cecilia Bjorkelund

Dominique Hange

Margareta Jerlock

Eva-Lisa Petersson

Affiliations

Soon will be listed here.

Abstract

Aim: To explore experiences among patients with depression of contact with a care manager at a primary care centre.

Design: A qualitative explorative study.

Methods: During spring and summer 2016, 20 individual face-to-face interviews were conducted with patients with experience of care manager contact. The material was analysed using systematic text condensation.

Results: The participants described that having contact with a care manager was a support in their recovery process. Care became more available, and the structured continuous contact and the care manager's availability contributed to a trusting relationship. Having someone to share their burden with was a relief. However, it was described as negative when the care manager was perceived as inflexible and not open to issues that the participants felt a need to discuss. For the care manager contact to be successful, there is a need for flexibility and individually tailored contact.

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