Satisfaction with Emergency Departments and Other Mental Health Services Among Patients with Mental Disorders

Overview

Journal Healthc Policy

Specialty Public Health

Date 2019 Apr 25

PMID 31017865

Citations 8

Authors

Marie-Josee Fleury

Guy Grenier

Lambert Farand

Affiliations

Soon will be listed here.

Abstract

Background: Few studies have investigated satisfaction with emergency departments (EDs) among patients with mental health (MH) issues. This study evaluated the use of and satisfaction with EDs and other MH services among 328 patients with MH disorders, as well as specific characteristics of patient satisfaction and dissatisfaction.

Methods: A mixed-methods study was conducted in four EDs located in different administrative healthcare regions of Quebec (Canada).

Results: Patients were highly satisfied with staff attitudes in EDs and other MH services (i.e., hospital in-patient services, outpatient services, community organizations). Major sources of dissatisfaction were the information received in EDs concerning community services and the physical environment or climate in EDs and other MH services.

Conclusion: Dissatisfaction with services may be reduced by extending hours of operation in MH services; promoting collaboration between psychiatrists, family physicians and other primary care providers; further integrating EDs with other healthcare services; and improving the characteristically austere and restrictive atmosphere in EDs.

Citing Articles

Examining the Emergency Department Care Experiences of Equity-Deserving Groups Using an Intersectional Lens.

Karanikas A, Jayawardena R, Balamurugan M, Bartels S, Walker M J Prim Care Community Health. 2024; 15():21501319241290888.

PMID: 39431572 PMC: 11497515. DOI: 10.1177/21501319241290888.

Using a health equity lens to measure patient experiences of care in diverse health care settings.

Browne A, Varcoe C, Ford-Gilboe M, Wathen C, Wilson E, Bungay V PLoS One. 2024; 19(6):e0297721.

PMID: 38843218 PMC: 11156339. DOI: 10.1371/journal.pone.0297721.

Profiles of Emergency Department Users with Psychiatric Disorders Related to Barriers to Outpatient Care.

Chen T, Cao Z, Ferland F, Farand L, Fleury M Int J Environ Res Public Health. 2024; 21(2).

PMID: 38397723 PMC: 10888102. DOI: 10.3390/ijerph21020234.

An evaluation of satisfaction with emergency department care in children and adolescents with mental health concerns.

Lategan C, Newton A, Thull-Freedman J, Stang A, Lang E, Arnold P CJEM. 2023; 25(6):498-507.

PMID: 37133634 PMC: 10155139. DOI: 10.1007/s43678-023-00511-4.

Patient and Provider Perspectives on Emergency Department Care Experiences among People with Mental Health Concerns.

Navas C, Wells L, Bartels S, Walker M Healthcare (Basel). 2022; 10(7).

PMID: 35885824 PMC: 9315815. DOI: 10.3390/healthcare10071297.

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