Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care

Overview

Journal Adm Policy Ment Health

Publisher Springer

Specialty Public Health

Date 2018 Feb 1

PMID 29383464

Citations 13

Authors

Kathleen C Thomas

Hillary Owino

Sana Ansari

Leslie Adams

Julianne M Cyr

Bradley N Gaynes

Seth W Glickman

Affiliations

Soon will be listed here.

Abstract

Little is known about what patients value in psychiatric crisis services or how they compare community-based services with those received in the emergency department. Three focus groups (n = 27) were held of participants who had received psychiatric crisis services in emergency departments or a community mental health center. Participants described care experiences and preferences. Focus groups were audio recorded, transcribed, and coded using a value-based lens. Themes included appreciation for feeling respected, basic comforts, and shared decision-making as foundations of quality care. Participants preferred the community mental health center. Research should address long-term outcomes to motivate change in psychiatric crisis care.

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