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"" Clients at Kids Help Phone: Individual Characteristics and Problem Topics

Overview
Journal J Can Acad Child Adolesc Psychiatry
Date 2016 Dec 8
PMID 27924143
Citations 15
Authors
Dilys Haner
Debra Pepler
Affiliations
Soon will be listed here.
Abstract

Objective: Young people in Canada prefer to use the Internet over face-to-face contact when seeking help for problems of daily living and mental health problems. Kids Help Phone (KHP) provides on-demand, anonymous help to young people via telephone and technologies.

Methods: Two hundred thirty-two phone clients and 230 clients responded to a questionnaire at this otherwise anonymous service, providing previously inaccessible data about their individual characteristics and characterizations of the problems for which they sought help.

Results: There was a larger proportion of weighty problems (mental health and suicide) among chatters than callers. There were also more non-heterosexual youth, and those who identified as Asian and Black African or Caribbean, using than phone.

Conclusions: Implications for training counsellors to respond effectively to chatters are discussed.

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