Coproduction of Healthcare Service

Overview

Journal BMJ Qual Saf

Specialty Health Services

Date 2015 Sep 18

PMID 26376674

Citations 363

Authors

Maren Batalden

Paul Batalden

Peter Margolis

Michael Seid

Gail Armstrong

Lisa Opipari-Arrigan

Hans Hartung

Affiliations

Soon will be listed here.

Abstract

Efforts to ensure effective participation of patients in healthcare are called by many names-patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often resemble the efforts of manufacturers to engage consumers in designing and marketing products. Services, however, are fundamentally different than products; unlike goods, services are always 'coproduced'. Failure to recognise this unique character of a service and its implications may limit our success in partnering with patients to improve health care. We trace a partial history of the coproduction concept, present a model of healthcare service coproduction and explore its application as a design principle in three healthcare service delivery innovations. We use the principle to examine the roles, relationships and aims of this interdependent work. We explore the principle's implications and challenges for health professional development, for service delivery system design and for understanding and measuring benefit in healthcare services.

Citing Articles

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PMID: 40055700 PMC: 11889828. DOI: 10.1186/s12913-025-12423-3.

The power and pain of words: how language matters in responding to patients after harm.

Benjamin E, Peterson A, Schweitzer L, Calcasola S, Korn F, Lodato P Front Health Serv. 2025; 5:1513670.

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Value Propositions for Digital Shared Medication Plans to Boost Patient-Health Care Professional Partnerships: Co-Design Study.

Bugnon B, Bosisio F, Kaufmann A, Bonnabry P, Geissbuhler A, von Plessen C J Particip Med. 2025; 17:e50828.

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Finding the Value: Identifying the Key Elements of Recorded Clinic Visits From the Perspective of Patients, Clinicians, and Caregivers.

Barr P, Wasp G, Dannenberg M, Mistler L, Verma K, Bonasia K Health Expect. 2025; 28(1):e70143.

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