Patient Moderator Interaction in Online Health Communities

Overview

Journal AMIA Annu Symp Proc

Specialty Medical Informatics

Date 2014 Feb 20

PMID 24551364

Citations 17

Authors

Jina Huh

David W McDonald

Andrea Hartzler

Wanda Pratt

Affiliations

Soon will be listed here.

Abstract

An increasing number of people visit online health communities to share experiences and seek health information. Although studies have enumerated reasons for patients' visits to online communities for health information from peers, we know little about how patients gain health information from the moderators in these communities. We qualitatively analyze 480 patient and moderator posts from six communities to understand how moderators fulfill patients' information needs. Our findings show that patients use the community as an integral part of their health management practices. Based on our results, we suggest enhancements to moderated online health communities for their unique role to support patient care.

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